Frequently Asked Questions

This page is here to help you with all your questions regarding our DU’IT dry skincare range


DU’IT Science and Skincare Range: 

》 Are your DU’IT products made in Australia?

Yes, we’re pretty passionate about supporting the local economy and sustaining Australian jobs. DU’IT is an Australian owned family company and all of our DU’IT products 100% in Australia.

》 Who develops DU’IT products?
We do. We are a private company, owned and operated in Australia.

》 Are your DU’IT products vegan?

DU’IT Skin Care upholds holistic principals but does not ascribe to a vegetarian or vegan philosophy. However our products do not contain animal or animal-derived ingredients. Our Glyceryl Stearate and Lactic Acid ingredients are derived from synthetic or plant extracts.

》 Are your DU’IT products gluten free?

No, as some of our products contain the natural Vitamin E ingredient. However if you have specific questions or concerns regarding gluten and the ingredients contained in our formulas, we recommend you consult your physician. Please refer to each ingredient listing on each page.

》 Are DU’IT dry skin products suitable for children under 12 years old?

Yes, DU’IT products are suitable for children’s use above 2 years of age. However, as children’s skin is generally more sensitive than adults’, we recommend you patch sample the product on their skin first before using. If any irritation occurs, stop usage immediately.

》 Are DU’IT products safe?

Yes! We formulate every product with ingredients that have been carefully researched and proven safe for topical, external use. Every batch of every product is tested to ensure it is free from microbial contamination. Formulas are also stability tested to ensure they have an effective shelf life.

》 Can I use DU’IT if I have sensitive skin?

Yes you absolutely can. In fact, our DU’IT skincare range is dermatologically tested to be safe for sensitive skin.

》 Do DU’IT formulas contain preservatives such as parabens, steroids, solvents, mineral oil or phenoxyéthanol?

No. We only use carefully selected substances in our products to guarantee the safest ingredients. All of our product formulations are free from drying alcohol, parabens, phenoxyethanol, phthalates, mineral oils, and propylene glycol.

》 Why do you use synthetics in your products?

Over time, we have found that a small number of low-hazard synthetic ingredients are essential to maintain the efficiency, and stability of a high-performance line. We strive to be as safe as possible while providing the most efficacious skin care available.

》 Can I use DU’IT if I have Eczema?

There is nothing in any of our DU’IT products that will cause your eczema any harm, but everyone has their own individual reactions, so we cannot make solid claims either way. Therefore we recommend that you patch test an area of your skin with the product, before using on a more frequent basis. We also proudly support the Eczema Association Australia.

》 Are DU’IT products safe to use during pregnancy?

All of our products are safe to use during pregnancy or whilst breast feeding. However we advise all pregnant / breast-feeding women to consult their doctor before the use of any product. The detailed ingredient list will help the doctor decide whether a product can be used or not. All our products are developed utilising natural and / or organic ingredients, with safety and efficacy being top priorities. Moreover, our products pass all necessary patch / safety & efficacy tests that demonstrate their safety during consumer use; still, it is recommended to consult your doctor before start using a product.

》 Is your packaging environmentally friendly?

Yes, DU’IT strives to source products and packaging to be environmentally friendly, sustainable and recyclable. All of our are deemed fully recyclable.

》 What is the shelf life of DU’IT products?

Our DU’IT products have a shelf life of 4 years if remained unopened and sealed and stored below 25 degrees celsius.

》 The product I got says ‘Visible effects in 1 day’ on its packaging, which is different from the ones I previously got/the ones on your website.

You may notice that recent DU’IT packing design is slightly different. We are excited to announce that we started the transition to NEW packaging for our DU’IT range.

The new packaging design will give our entire range a more consistent look and feel on shelf, while providing enhanced functionality and additional brand identification components that enable you to choose products that are right for you. All DU’IT products will soon feature “Visible Effects within 1 day” and a ‘Money Back Guarantee” to enable our customers to shop with greater confidence.

As we sell through current stock in existing packaging and transition to new packaging, you will likely see both current and refreshed versions on shelf over the next two years. All our effective formulations will remain the same, so you can feel confident purchasing either.

To ensure that you are always purchasing authentic DU’IT products we suggest that you purchase from official authorised resellers.

》 What is the difference between Tough Hands and Tough Hands for Her?

DU’IT Tough Hands is our original best seller with anti-microbial properties, specially formulated for the most stubborn cases of chronically dry, rough, cracked, irritated and calloused hands. It works to seal cracks, replace lost oils, condition the skin and form a protective barrier to keep hands in top condition.

DU’IT Tough Hands for Her is scientifically formulated as a potent, hydrating hand moisturiser with anti-aging properties. Designed to guard against premature ageing, visibly brighten and condition skin, cuticles and nails and increase moisture levels with long-lasting hydration. Contains a powerful peptide blend that supports natural collagen and softens the appearance of fine lines and wrinkles, panthenol for firming and niacinamide for skin elasticity. Its non-greasy protective barrier shields skin from harsh environmental stresses and neglect while locking in the skin moisture to keep skin highly hydrated.

》 What is the difference between Foot & Heel Balm Plus and Roll-on Heel Balm?

Firstly, both these products have different delivery systems and formulations. Foot & Heel Balm Plus, a foot cream containing 25% Urea, is a much more intense formula compared with the Roll On Heel Balm, a roll on gel emulsion system, which has 10% Urea content. For people looking for an intensive formulation we’d recommend our Foot & Heel Balm Plus which is specifically engineered to target severe and stubborn cases of dry, rough, cracked feet. Our Roll-On Heel Balm, while equally effective, is more suited for everyday maintenance. It has a much lighter texture and quickly absorbs without the need to use your hands – no mess, no fuss.

Both products are super hydrating, free from nasties and suitable for everyday use. You can choose the product based on your needs and skin conditions.

》 What is the difference between Tough Hands and Tough Hands Fragrance Free?

Tough Hands and Tough Hands Fragrance Free both provide the same function in terms of repairing, hydrating, softening and protecting hands. However Tough Hands Fragrance Free, contains no fragrance or natural botanical oils, which makes it every suitable for people who have extremely sensitive skin, eczema or those who are prone to irritants and allergens.

》 What is the difference between DU’IT VE+ Face Cream and other Vitamin E creams?

DU’IT VE+ Face Cream is enriched with the highest concentration of natural vitamin E @120iu/g (12%) = 6 times that of the standard Vitamin E cream. It helps keep skin soft, radiant and supple, whilst maximising the skin’s ability to retain moisture around the clock.

Did you know that if a product does not state the concentration of vitamin E levels its is very likely that that product contains extremely low levels of vitamin E.

》 Why does my skin get dry?

A number of people have dry skin. It happens when the skin does not have all the water or naturally occurring oils it needs to maintain moisture and remain soft and supple.

Dry skin can occur for a variety of reasons, the causes can be classified as external and internal. External factors include cold weather, low humidity, exposure to chemicals, and repeated washing. Internal factors include medical conditions (eczema), age, genetics, and family history.

Many cases of dry skin can be resolved with drinking plenty of water and moisturising regularly. Explore our DU’IT moisturising range here to relieve dry skin.

》 What products should I use for dry skin?

If you have dry skin, you know that finding the perfect skincare routine can mean the difference between flaky, eternally tight-feeling skin and a comfortable, glowing complexion. When you have dry skin choosing the right products is incredibly important.

Choose a non-solvent cleanser: If there’s one thing that hasn’t changed about our skincare routines since childhood, it’s starting the day with clean skin. Look for a cleanser and exfoliator that will remove dirt and oil without disrupting the outer skin layer. Our favourite is DU’IT Tough Scrub 3-in-1 cleanser to clean, moisturise and exfoliate the skin.

Choose a rich vitamin e moisturiser: Look for a Vitamin E moisturiser that contains ingredients that soften rough cells, pull in hydration, and form a protective seal over the surface of the skin. We recommend DU’IT VE+ Vitamin E Face Cream, jam packed with natural Vitamin E to plump and hydrate the skin.

Choose a hydrating hand cream: To make sure you’re getting the right repair and hydration, look for a hand cream with Urea. A super moisturising active that locks in the moisture and seals any cracks. We recommend our intensive DU’IT Tough Hands hand cream. Voted no.1 hand cream in Australia, it delivers visible effects within 1 day.

》 Why do I need to moisturise my hands?

Moisturising your hands keeps them hydrated and less prone to water loss. Depending on the type of skin you have and the weather conditions of your environment, you’ll need to moisturise your hands anywhere from one to several times a day.

A hand moisturiser is necessary to maintain our skin’s moisture barrier and to prevent environmental damage to the skin.  If we don’t moisturise our hands regularly, the normal protective barriers and correct pH levels of the skin can be disrupted. This disruption can cause dryness, redness, and cracking in our skin.

Our recommended hand moisturisers are: DU’IT Tough Hands, DU’IT Tough Hands for Her, DU’IT Tough Hands Fragrance Free.

》 Should I moisturise my hands daily?

Yes, we recommend moisturising your hands daily, especially if you have dry, irritated or cracked skin.

On a daily basis, your hands are busy with typing, cooking, working, and so many other tasks and chores. Plus, nowadays, we spend a significant time washing our hands and applying liberal amounts of hand sanitiser, which can also lead to dry skin. It is important to moisturise your hands daily in order to restore moisturise and protect your hands.

We recommend DU’IT Tough Hands, DU’IT Tough Hands for Her or DU’IT Tough Hands Fragrance Free.

》 How do I fix dry hands?

To fix dry hands we recommend using a hand cream that is clinically proven to repair, soften and protect hands.

Hand creams containing ingredients like dimethicone, urea, panthenol, Vitamin E, act as skin hydrators and protectants to help your skin barrier keep water in and potential irritants out. Hand creams containing humectant ingredients, like hyaluronic acid or glycerin, will help add an extra boost of water to your skin.

We recommend our hand creams: DU’IT Tough Hands, DU’IT Tough Hands for Her or DU’IT Tough Hands Fragrance Free.

》 Is there an antibacterial hand cream?  

Yes, DU’IT Tough Shield is an innovative, non-greasy antibacterial hand cream that is clinically proven to kill 99.99% for up to six hours post-application.

Containing no alcohol, its designed to sanitise, hydrate and soften hands in one go. Designed for working hands, it has a superb skin smoothing ability that softens and moisturises dry, rough, irritated hands. 

》 How often should I use body moisturiser?

Using a moisturiser on a regular basis can be the answer to getting silky, smooth skin; however, knowing how often to apply it can be a little more difficult.

Your skin type can be a factor. If you routinely have dry skin, you will need to use products more often, while people with naturally oily skin will need to use them less. A great place to start is using your moisturiser once a day, immediately following a bath being the best time. This will ensure you are properly prepared for the upcoming day and that your skin is protected against the environment. If you find that your skin is drying out throughout the day, be sure to apply more to ensure it stays healthy and hydrated.

We recommend DU’IT Tough Body probiotic body lotion to keep skin soft, hydrated and smooth.

》 How do I hydrate my feet?

Regularly moisturising the feet will help reduce existing dry skin and prevent new dry skin from accumulating. It’s important to always keep your feet clean and moisturised.

Step 1: Soak and Clean

Give your feet a soak in warm water for around five minutes to help soften the skin. Gently clean and pat your feet dry.

Step 2: Hydrate and Protect

Your feet are now feeling silky, but you want to make sure you add some moisture to keep them protected. Slather our DU’IT Foot & Heel Balm Plus all over your feet – even in between your toes – to intensely hydrate your heels and soles.

This rich, heavy-duty foot cream helps to soften and hydrate dry feet. Infused with a triple action formula, urea, dimethicone and vitamin e, it helps to moisturise and leave feet feeling nourished.

》 What removes dead skin on feet?

The best way to prevent dead skin from forming on your feet is to moisturise regularly and use an intensive foot cream that contains natural AHAs to gently exfoliate dead skin. Avoid using a pumice stone or foot file as this could aggravate or cut the skin, especially for people with diabetes.

DU’IT Foot and Heel Balm Plus & Roll On Heel Balm contains natural AHAs and triple action formula, working to exfoliate dead skin by loosening the top layer of old skin cells by breaking down the gluey substance that keeps skin cells joined together.

》 Why is Vitamin E cream good for skin?

Vitamin E is most commonly known for its benefits for skin health and appearance. It assists in various kinds of cellular restoration from sun damage to healing support for scars or burns. Vitamin E is an antioxidant that fights off free radicals on the skin, protecting the skin from damage. Additionally Vitamin E has moisturising and healing benefits that help to strengthen the skin barriers function and hydrate the skin.

》 Is Vitamin E cream a moisturiser?

Vitamin E cream has intensive moisturising properties. Our VE+ Vitamin E Moisturiser works day in, day out to help protect your skin from environmental aggressors. It’s blissfully hydrating, nourishing and specially formulated for dry to very dry skin.

》 Can you apply lip balm every day?

We always recommend applying lip balm when your lips are feeling dry, rough, chapped or irritated. You can apply lip balm whenever your lips need extra protection from the elements, after meals and at bedtime.

》 Is lip balm bad for you?

When it comes to choosing the best lip balms for chapped lips, the most important thing is to avoid lip balms with fragrances and flavours because they can irritate the skin.

In addition to fragrances and flavours, you want to avoid irritating or drying ingredients such as menthol, salicylic acid and camphor in lip balms.

Look for lip balms with lanolin, shea butter, beeswax, antioxidants and ceramides because all these ingredients lock in moisturise and soften the skin.

We recommend DU’IT Tough Lips antioxidant lip balm, which hydrates deeply with Panthenol, Kakadu Plum and Vitamin E whilst its antioxidant Grape Seed Extract gently protects and exfoliates away dead skin cells.

》What should I apply to my skin in Summer ?

We all love summer but unfortunately, your skin can suffer a drying effect during this season. It’s not only the sun that’s to blame, but chemicals found in swimming pools can also strip your skin of sebum (also known as your skin’s protective barrier).  In addition, air conditioner will dry out the air, then we will become dehydrated. Dehydration has the potential to cause skin problems. If your skin isn’t producing enough natural oils, it can lead to red, dry, flaky, and sensitive patches of skin. To solve this problem, the following 2 methods you can take to get spotless and healthy-looking skin in summer:

  • Antioxidants: Invest in moisturisers that come with an additional punch of antioxidants. For instance, Peptides protect your skin from environmental damage, prevent wrinkles, and boost collagen production.
  • Lightweight Moisturisers: Bear in mind that during summer days you should select a lightweight moisturiser. Rich moisturisers could clog your pores and lead to breakouts.

Skincare products like our Tough Hands For Her anti-aging hand cream and Tough Body probiotic body lotion work to hydrate your skin. They are also packed with antioxidants to protect your skin from environmental damage.

》How do I keep my skin from drying out in summer?

Apply moisturiser daily or immediately after washing. Products like our light weight Roll On Heel Balm, Tough Hands for Her antiaging hand cream and Tough Body probiotic body lotion work by locking in moisture, repairing damaged skin and protecting skin from environmental aggressors. Their lightweight, non-greasy and fast absorbing formulas will keep skin hydrated, supple and soft all day long.

》Is there a hand cream with sanitiser?

Yes. DU’IT Tough Shield Sanitising hand cream is an innovative 2 in 1 hand cream that sanitises and hydrates dry and cracked hands. Clinically proven to kill 99.9% of germs fast using Collodial Silver active, it provides up to 6 hours continuous antimicrobial protection, leaving your hands moisturised and protected. Non-drying with 0% alcohol it’s suitable for people with sensitive skin.

》Can I use hand cream and sanitiser?

Yes, applying hand cream after using traditional hand sanitiser is essential to keep your hands hydrated and soft. Did you know that the main active ingredient in traditional hand sanitiser is alcohol? When we sanitise frequently, the alcohol can break down our skin barrier and cause redness, drying and flaking on our skin.

Our NEW Tough Shield Sanitising Hand Cream is an innovative 2-in-1 hand cream that sanitises and provides intensive moisturisation to the hands. Unlike traditional alcohol-based hand sanitisers, it’s 100% alcohol free and suitable for everyday use. Formulated with Colloidal Silver, it’s clinically proven to kill 99.9% of harmful germs and provide up to 6 hours continuous antimicrobial protection. In addition it’s enriched with panthenol, urea and vitamin e to repair dry, rough and irritated skin with visible results within 1 day.

》Should you moisturise your whole body?

Yes. There is no part of your body that should not be moisturised if you want to have hydrated, soft, healthy-looking skin. Try our Tough Body probiotic body lotion, it’s a lightweight, non-greasy body moisturiser that hydrates the skin, improves skin radiance and elasticity, while helping strengthen the skin’s protective barrier. Packed with antioxidants (Kakdu Plum, Vitamin E) it leaves your skin feeling soft and smooth.

》How often should you whole body moisturiser?

We recommend moisturising your whole body daily, especially if you have dry, irritated or cracked skin.

》Why do I have cracked heels?

Heels can crack when the skin around the rim of your heel becomes dry and thick, and increased pressure on the fat pad under the heel causes the skin to split. Several factors can raise the risk of developing cracked heels, including obesity, wearing open-heel footwear such as sandals, and exposing your feet to the cold, causing the skin to dry out. Friction from the back of your shoes can also make heel dryness and cracking worse.

What is the best way to treat dry and cracked feet?

Try a moisturising treatment containing Urea. Urea is an essential component of skin maintenance, serving as both a natural moisturising factor (also known as a humectant) that binds water and pulls it into the skin, whilst repairing cracked, dead skin cells. Furthermore, it’s also a keratolytic agent (chemical exfoliant). It breaks down the protein keratin in the outer layer of your skin and helps reduce dead skin build-up, leading to soft, smooth skin.

Our cute-favourite Foot and Heel Balm Plus foot cream that contains 25% Urea and is clinically proven to effectively repair dry, cracked feet with visible effect within 1 day. Our foot cream leaves your skin hydrated, smooth, and baby-soft. Plus it’s free from lanolin, parabens, and other irritating ingredients making it suitable for even the most sensitive skin types.

》What are symptoms of dry skin?

Dry skin can be temporary or a lifelong condition, which depends on your age, your health conditions and your location.  The main symptoms of dry skin include:

  • A feeling of skin tightness, especially after showering, bathing or swimming
  • Skin that feels and looks rough
  • Itching (pruritus)
  • Slight to severe flaking, scaling or peeling
  • Fine lines or cracks
  • Redness
  • Deep cracks that may bleed
  • Eczema

》Does hand sanitiser cause dry hands?

Yes. The traditional hand sanitiser contains alcohol that will dry out your skin. To be effective the minimal amount of alcohol in a traditional hand sanitiser must be higher than 70%. However if we over-sanitise our hands, the large amount of alcohol can cause redness, drying and flaking on our skin. To keep your hands hydrated and healthy, always apply a layer of hand cream after sanitising your hands. Or you can try our innovative 2-in-1 Tough Shield Sanitising Hand Cream. It’s clinically proven to sanitise and moisturise your hands simultaneously, leaving your hands soft and supple. 100% free from alcohol and suitable for all skin types, it’s clinically proven to kill 99.9% of germs, fast.

About Your Order:

》 How long will my order take to arrive?

Depends on which shipping you’ve selected and where you live. The shipping estimates shown on the checkout page will give you an idea of when you should expect your DU’IT products:

  • Australian Domestic: Typically 1-2 business days. However, due to COVID-19, Australian orders may take up to a week.
  • New Zealand: Typically 2-3 business days. However, due to COVID-19, NZ orders may take up to two weeks.
  • All other international customers: Typically 10-14 business days. However, due to COVID-19, international orders may take up to four weeks.

》 Can I change or cancel my order once I’ve placed it?

We are unable to make changes to orders once placed.  Orders are processed very quickly, so if you need to cancel your order please call our Customer Care team immediately.  We’ll do our best to help, however our warehouse may have already sent it out.

Unfortunately once the order has been shipped, it’s yours.

》 What about refunds and returns?

Unfortunately we don’t accept returns or exchanges, however in the case of damaged goods, please contact our Customer Care team via email or phone and we will explain the process to you.

》 If an item is out of stock, is it gone forever?

No, it just means that we’ve temporarily sold out of that item, and we’ll have new stock available soon. You can contact our Customer Care team to find out when it will be available again.


Payment Methods:

》 How can I pay?

Please place your online order via the DU’IT Website You can pay for your purchase via the following payment methods:

  • Mastercard
  • Visa
  • PayPal
  • Afterpay
  • Alipay

If you’re using a credit card, your billing name and address must match the credit card information used for payment.

》 Is GST included in my order?

Yes, all prices are GST inclusive.



》 What is Afterpay?

Afterpay is an alternative payment method service that allows us to offer our customers the ability to make purchases now and pay for them in four equal (interest-free!) instalments, made every 2 weeks.

》 How do I use Afterpay?

Just shop and proceed to checkout as usual. At checkout, select Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account! Then follow the steps to complete your order — it’s that easy! Usually, the first instalment is paid at checkout, and the remaining 3 are made every 2 weeks (but don’t worry, DU’IT will still ship out once your order is complete and processed!). Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1000. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. You must me 18 years or older to create an Afterpay account.

》 Are there extra fees when I use Afterpay?

There are no fees associated with the account as long as instalments are paid on time, according to the payment schedule (provided at the time of order approval). If you are overdue on a payment, Afterpay automatically applies a grace period (usually 10 days unless otherwise noted) without you having to do anything. Late fees are incurred if payment is not made within the disclosed grace period time frame.

》 Is Afterpay available for international customers?

At this time, Afterpay is only available for customers who have an Australian billing addresses, an Australian Visa or Mastercard, and an Australian phone number. Unfortunately, customers with international billing information will not be able to set up an Afterpay account.


Website Issues:

》 I’m having trouble using the website

Please get in touch with us. We’ll be happy to help you fix any problems, or take your order over the phone.

》 Can I get in touch with a real person?

Of course. You can call our Customer Care team on 1300 656 101 or use the Contact Us form provided. We look forward to hearing from you.