Frequently Asked Questions

This page is here to help you with all your questions regarding our DU’IT dry skincare range

 

DU’IT Science and Skincare Range: 

》 Are your DU’IT products made in Australia?

Yes, we’re pretty passionate about supporting the local economy and sustaining Australian jobs. DU’IT is an Australian owned company and all of our DU’IT products 100% in Australia.

》 Who develops DU’IT products?
We do. We are a private company, owned and operated in Australia.

》 Are your DU’IT products vegan?

DU’IT Skin Care upholds holistic principals but does not ascribe to a vegetarian or vegan philosophy. However our products do not contain animal or animal-derived ingredients. Our Glyceryl Stearate and Lactic Acid ingredients are derived from synthetic or plant extracts.

》 Are your DU’IT products gluten free?

No, as some of our products contain the natural Vitamin E ingredient. However if you have specific questions or concerns regarding gluten and the ingredients contained in our formulas, we recommend you consult your physician. Please refer to each ingredient listing on each page.

》 Are your products tested on animals? 

At DU’IT we care about our impact on the environment and are equally committed to the fair and ethical treatment of animals. Our DU’IT products are not tested on animals.

》 Are DU’IT dry skin products suitable for children under 12 years old?

Yes, DU’IT products are suitable for children’s use above 2 years of age. However, as children’s skin is generally more sensitive than adults’, we recommend you patch sample the product on their skin first before using. If any irritation occurs, stop usage immediately.

》 Are your products safe?

Yes! We formulate every product with ingredients that have been carefully researched and proven safe for topical, external use. Every batch of every product is tested to ensure it is free from microbial contamination. Formulas are also stability tested to ensure they have an effective shelf life.

》 Can I use DU’IT if I have sensitive skin?

Yes you absolutely can. In fact, our DU’IT skincare range is dermatologically tested to be safe for sensitive skin.

》 Do DU’IT formulas contain preservatives such as parabens, petrolatum or phenoxyéthanol?

No. We only use carefully selected substances in our products to guarantee the safest ingredients. All of our product formulations are free from drying alcohol, parabens, petrolatum, phenoxyethanol, phthalates, mineral oils, lanolin  and propylene glycol.

》 Why do you use synthetics in your products?

Over time, we have found that a small number of low-hazard synthetic ingredients are essential to maintain the efficiency, and stability of a high-performance line. We strive to be as safe as possible while providing the most efficacious skin care available.

》 Can I use DU’IT if I have Eczema?

There is nothing in any of our DU’IT products that will cause your eczema any harm, but everyone has their own individual reactions, so we cannot make solid claims either way. Therefore we recommend that you patch test an area of your skin with the product, before using on a more frequent basis.

》 Are DU’IT products safe to use during pregnancy?

All of our products are safe to use during pregnancy or whilst breast feeding. However we advise all pregnant / breast-feeding women to consult their doctor before the use of any product. The detailed ingredient list will help the doctor decide whether a product can be used or not. All our products are developed utilising natural and / or organic ingredients, with safety and efficacy being top priorities. Moreover, our products pass all necessary patch / safety & efficacy tests that demonstrate their safety during consumer use; still, it is recommended to consult your doctor before start using a product.

》 Is your packaging environmentally friendly?

Yes, DU’IT strives to source products and packaging to be environmentally friendly, sustainable and recyclable. All of our are deemed fully recyclable.

》 What is the shelf life of DU’IT products?

Our DU’IT products have a shelf life of 4 years if remained unopened and sealed and stored below 25 degrees Celsius.

》 The product I got says ‘Visible effects in 1 day’ on its packaging, which is different from the ones I previously got/the ones on your website.

You may notice that recent DU’IT packing design is slightly different. We are excited to announce that we started the transition to NEW packaging for our DU’IT range.

The new packaging design will give our entire range a more consistent look and feel on shelf, while providing enhanced functionality and additional brand identification components that enable you to choose products that are right for you. All DU’IT products will soon feature “Visible Effects within 1 day” and a ‘Money Back Guarantee” to enable our customers to shop with greater confidence.

As we sell through current stock in existing packaging and transition to new packaging, you will likely see both current and refreshed versions on shelf over the next two years. All our effective formulations will remain the same, so you can feel confident purchasing either.

To ensure that you are always purchasing authentic DU’IT products we suggest that you purchase from official authorised resellers.

》 What is the difference between Tough Hands and Tough Hands for Her?

DU’IT Tough Hands is our original best seller with anti-microbial properties, specially formulated for the most stubborn cases of chronically dry, rough, cracked, irritated and calloused hands. It works to seal cracks, replace lost oils, condition the skin and form a protective barrier to keep hands in top condition.

DU’IT Tough Hands for Her is scientifically formulated as a potent, hydrating hand moisturiser with anti-aging properties. Designed to guard against premature ageing, visibly brighten and condition skin, cuticles and nails and increase moisture levels with long-lasting hydration. Contains a powerful peptide blend that supports natural collagen and softens the appearance of fine lines and wrinkles, panthenol for firming and niacinamide for skin elasticity. Its non-greasy protective barrier shields skin from harsh environmental stresses and neglect while locking in the skin moisture to keep skin highly hydrated.

》 What is the difference between Foot & Heel Balm Plus and Roll-on Heel Balm?

Firstly, both these products have different delivery systems and formulations. Foot & Heel Balm Plus, a foot cream containing 25% Urea, is a much more intense formula compared with the Roll On Heel Balm, a roll on gel emulsion system, which has 10% Urea content. For people looking for an intensive formulation we’d recommend our Foot & Heel Balm Plus which is specifically engineered to target severe and stubborn cases of dry, rough, cracked feet. Our Roll-On Heel Balm, while equally effective, is more suited for everyday maintenance. It has a much lighter texture and quickly absorbs without the need to use your hands – no mess, no fuss.

Both products are super hydrating, free from nasties and suitable for everyday use. You can choose the product based on your needs and skin conditions.

》 What is the difference between Tough Hands and Tough Hands Fragrance Free?

Tough Hands and Tough Hands Fragrance Free both provide the same function in terms of repairing, hydrating, softening and protecting hands. However Tough Hands Fragrance Free, contains no fragrance or natural botanical oils, which makes it every suitable for people who have extremely sensitive skin, eczema or those who are prone to irritants and allergens.

》 What is the difference between DU’IT VE+ Face Cream and other Vitamin E creams?

DU’IT VE+ Face Cream is enriched with the highest concentration of natural vitamin E @120iu/g (12%) = 6 times that of the standard Vitamin E cream. It helps keep skin soft, radiant and supple, whilst maximising the skin’s ability to retain moisture around the clock.

Did you know that if a product does not state the concentration of vitamin E levels its is very likely that that product contains extremely low levels of vitamin E.

 

About Your Order:

》 How long will my order take to arrive?

Depends on which shipping you’ve selected and where you live. The shipping estimates shown on the checkout page will give you an idea of when you should expect your DU’IT products:

  • Australian Domestic: Typically 1-2 business days. However, due to COVID-19, Australian orders may take up to a week.
  • New Zealand: Typically 2-3 business days. However, due to COVID-19, NZ orders may take up to two weeks.
  • All other international customers: Typically 10-14 business days. However, due to COVID-19, international orders may take up to four weeks.

》 Can I change or cancel my order once I’ve placed it?

We are unable to make changes to orders once placed.  Orders are processed very quickly, so if you need to cancel your order please call our Customer Care team immediately.  We’ll do our best to help, however our warehouse may have already sent it out.

Unfortunately once the order has been shipped, it’s yours.

》 What about refunds and returns?

Unfortunately we don’t accept returns or exchanges, however in the case of damaged goods, please contact our Customer Care team via email or phone and we will explain the process to you.

》 If an item is out of stock, is it gone forever?

No, it just means that we’ve temporarily sold out of that item, and we’ll have new stock available soon. You can contact our Customer Care team to find out when it will be available again.

 

Payment Methods:

》 How can I pay?

Please place your online order via the DU’IT Website duit.com.au. You can pay for your purchase via the following payment methods:

  • Mastercard
  • Visa
  • PayPal
  • Afterpay
  • Alipay

If you’re using a credit card, your billing name and address must match the credit card information used for payment.

》 Is GST included in my order?

Yes, all prices are GST inclusive.

 

Afterpay:

》 What is Afterpay?

Afterpay is an alternative payment method service that allows us to offer our customers the ability to make purchases now and pay for them in four equal (interest-free!) instalments, made every 2 weeks.

》 How do I use Afterpay?

Just shop duit.com.au and proceed to checkout as usual. At checkout, select Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account! Then follow the steps to complete your order — it’s that easy! Usually, the first instalment is paid at checkout, and the remaining 3 are made every 2 weeks (but don’t worry, DU’IT will still ship out once your order is complete and processed!). Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1000. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. You must me 18 years or older to create an Afterpay account.

》 Are there extra fees when I use Afterpay?

There are no fees associated with the account as long as instalments are paid on time, according to the payment schedule (provided at the time of order approval). If you are overdue on a payment, Afterpay automatically applies a grace period (usually 10 days unless otherwise noted) without you having to do anything. Late fees are incurred if payment is not made within the disclosed grace period time frame.

》 Is Afterpay available for international customers?

At this time, Afterpay is only available for customers who have an Australian billing addresses, an Australian Visa or Mastercard, and an Australian phone number. Unfortunately, customers with international billing information will not be able to set up an Afterpay account.

 

Website Issues:

》 I’m having trouble using the website

Please get in touch with us. We’ll be happy to help you fix any problems, or take your order over the phone.

》 Can I get in touch with a real person?

Of course. You can call our Customer Care team on 1300 656 101 or use the Contact Us form provided. We look forward to hearing from you.